| Q1. |
What is HomePhone+? |
| A1. |
It is a revolution wireless fixedline service of the future. You will experience unprecedented possibilities. The unique handset unit together with the service is especially designed for you to experience convenience, simplicity and flexibility. You will find the all-in-one price, value added services and additional services will bring you exciting talk time with your family and friends. |
| Q2. |
What is the technology behind Wireless Fixed-Line? Why are telephone lines not necessary? |
| A2. |
The service is using an advance wireless fixedline network, this is why we do not need to use traditional telephone sockets.
At the moment, this service is not available. |
| Q1. |
Can I use any handset? |
| A1. |
To ensure unprecedented experience of our service, HomePhone+ handset unit was especially designed to provide this service. If you use other fixedline telephone set, you will not be able to enjoy the comprehensive services such as VoIP call, voice recorder, call forwarding and instant account enquiry etc. |
| Q2. |
Why is the message "Out of range" appearing on the handset screen? |
| A2. |
Your docking station of the handset unit may be not connected to the power plug or the handset is too far from the docking station. |
| Q1. |
Can I remotely check my voice recorder via other telephones? Any extra charges for this? |
| A1. |
For SmarTone mobile users, you can just dial *138. For non SmarTone mobile users, you can dial 3480 0138 to listen to your voice recorder. You will only be charged normal rate according to their operator. |
| Q1. |
Can I register to use other IDD services? (such as 0060 / 008 / 009 etc)? |
| A1. |
Yes you can. However, you may consider VoIP call or our IDD 001 service. Making internet calls is completely free of charge; therefore you can save on your long distance calls. You can still use IDD 001, for crystal clear services if you do not have contacts that use internet calls. |
| Q1. |
If I subscribed the Call Guard service, and also "Connecting tone" service, what kind of tone can callers listen? |
| A1. |
Connecting tone is available for connected callers only. Blocked callers will hear the respective announcement such as "voice mail", "Block the Blocker" or "unreachable", providing the user has switched on the Call Guard feature. |
| Q2. |
If I forward my HomePhone+ to another number, am I still get rid of nuisance callers? |
| A2. |
Call Guard protects the number with the subscription. So your another number will still disturbed by nuisance calls if it does not subscribe Call Guard. |
| Q3. |
If I forward my home/office calls to my Call Guard-protected HomePhone+ number, will Call Guard manage all my incoming calls? |
| A3. |
Call Guard protects the number with the subscription. You can manage all your incoming calls with Call Guard in this situation. |
| Q4. |
If I subscribed to the Call Guard service in the past, but have since unsubscribed for whatever reason, can I retrieve my call list if I resume the service? |
| A4. |
Yes, the system will keep your call list for 3 months. |
| Q5. |
If I change to another HomePhone+, do I need to re-enter the caller list? |
| A5. |
Don't worry, our system has your trusted and blocked caller list. |
| Q6. |
When I turn on the “My Trusted Callers ONLY” function, will it affect other features I have switched on? |
| A6. |
"My Trusted Callers ONLY" will override other features and enable only your important callers to reach you. |
| Q7. |
I've submitted my nuisance callers which failed to pass your verification 4 times, and I got an SMS saying my "Listed Nuisance Caller" function was suspended. Why? |
| A7. |
This policy protects the interests of other users. We recommend users submit nuisance callers carefully and follow the terms of use. |
| Q8. |
How can you guarantee your list of nuisance callers is error-free? |
| A8. |
Users can only submit their last picked call, they cannot report by free input, which helps minimize false submissions. What's more, we have a well designed system and dedicated team to censor and verify every "Nuisance call", which ensures our list is absolutely reliable. |
| Q9. |
I submitted a "nuisance caller", which failed your verification. However, this caller is really disturbing me. What I can do? |
| A9. |
"Listed Nuisance Callers" mainly focuses on uninvited marketing calls, cold calls, surveys, etc. which affect the public in general. Although the number you submitted did not meet our "Listed Nuisance Caller" requirements, the system will add this number to your list of "My Blocked Callers." Simply activate this function and bar this caller. |
| Q1. |
What is VoIP call / Internet call? |
| A1. |
HomePhone+ features Internet calling, allowing you and your overseas contacts to make free
Internet calls! HomePhone+ will provide you with an Internet call account - the default address
is [your HomePhone+ number] @ip73.com. Simply give your overseas contacts this Internet
call address. All they need to do is visit www.ip73.com to download free software for an ip73
address and then you can both enjoy free Internet calling. This will also allow you to quickly
check your contacts' online presence in your HomePhone+ phonebook. |
| Q2. |
Do you support other internet call providers such as Google Talk…etc? |
| A2. |
To provide VoIP call service, we have set up an IP73 internet call account. Thereafter you can use IP73 for internet calls using HomePhone+. Your overseas family and friends can call your IP73 account by downloading a software from IP73 and could also make savings on IDD calls. |
| Q3. |
What is the voice quality of an VoIP Call? |
| A3. |
Since these calls are connected via the internet, it will depend on the internet speed. The connecting time may vary and service quality is dependent on your internet service provider. |
| Q4. |
Why do I need to also sign an internet call service agreement? What is it for? |
| A4. |
Since internet calls are transmitted via the internet, we are able to provide this with Sonic Point LTD. SmarTone has arranged everything with Sonic Point, the ISP service provided with the plan, and the agreement is simply to enjoy the internet calls provided by them and the plan does not have add on charges. |
| Q1. |
Can HomePhone+ be used in the event of a power outage? |
| A1. |
The HomePhone+ handset unit has a standby backup time of 6 hours, which is significantly more than previously available home phone solutions. |
| Q2. |
Why should I notify you if moving to a new address? |
| A2. |
The service is location-sensitive to assure peak performance and privacy – registration entails detecting your Home Zone upon activation. When you move, the Home Zone moves with you, and updating this information takes approximately one day.
|
| Q3. |
What if I move to a no-coverage location? |
| A3. |
This is very unlikely in Hong Kong. However, we can arrange for a site visit by field service technicians. Should they be unable to obtain coverage in your new address, we will refund the remaining duration of your commitment, as long as all hardware and associated items be returned in their original packaging and condition. |
| Q4. |
Why does it take 24 hours for service to resume after I take the handset outside my home? |
| A4. |
For your own safety and privacy, HomePhone+ detects your Home Zone at all times. If taken outside the vicinity of this default location, it will shut down temporarily and restart in 24 hours after returning to your Home
Zone. |
| Q5. |
How long will it take to port in the number? |
| A5. |
For porting in, please allow at least 7 days. The cut off time is 9am-11am daily excluding Saturdays, Sundays and public holidays.
|
| Q6. |
Should I disconnect my existing fixed-line before I subscribe to your service? |
| A6. |
You do not need to disconnect your current fixed-line if you want to keep your existing number. |
| Q7. |
Can I change the name of ownership when I port in? |
| A7. |
Yes, you can change the ownership name at time of port in, the previous owner must sign the 'Notification of Service Disconnection' form and an agreement form to change the ownership of the fixedline number at the same time. |
| Q8. |
When I port out from my existing fixed line operator, how much will they charge me?
|
| A8. |
You will need to refer to your contract for their terms. Early termination of contract may involve paying the remaining monthly fees and/or a fixed penalty. |
